Shipping policy

Shipping & return policy

· We offer standard shipping options for both domestic and international orders. Domestic shipping typically takes 8 business days, while international shipping takes 8-14 business days.

· Enjoy free standard shipping on domestic orders over ₹799. Free shipping eligibility for international orders may vary based on promotions.

· Cash on delivery (COD) orders within India incur a specific charge based on the courier and location and are available only for eligible pin codes.

· Shipping costs are calculated based on the weight of your items and the shipping destination. You can view these costs at checkout before completing your purchase.

· Reverse pickup for returns is not available for international orders; customers must handle returns themselves.

· We do not ship to PO boxes or APO/FPO addresses. Some items may have shipping restrictions due to size, weight, or destination limitations. Please check the product description for any shipping restrictions before placing your order.

·         While we strive to deliver your orders on time, shipping delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, or carrier delays. We will notify you of any significant delays.

· If you wish to return an order, please request a return immediately upon receipt. The maximum time frame for returns is 48 hours for food orders and 7 days for craft orders from the delivery date.

· After receiving a return request, expect a delivery time of 4-5 days for food products and 12-15 days for craft products for replacements.

· We will initiate the re-ship or refund immediately upon receipt of the return shipment.

· To qualify for a return or exchange, items must be in their original condition – unworn, unused, with tags attached, and in the original packaging.

· For reverse pickup eligibility, products must be well-packed to prevent damage during transit.

· Customized orders are not eligible for returns.

· Products sold under the stock clearance sale category on our website are not eligible for returns or exchanges.

· Refunds, returns, or exchanges are not possible for damaged, tampered with, or used products.

· Reverse pickup service is available only for orders delivered to specific serviceable pin codes.

· For any questions or further assistance regarding shipping, please contact our customer service team at care@reqab.com.